Live delivery
is guaranteed on air freight shipments from Armke's Rare Aquarium
Fish (ARAF) unless 1) carrier is at fault; 2) there are unusual
and undue shipping delays over which ARAF has no control; or 3)
carrier fails to deliver shipment to destination within 24 hours
of dropoff time. However, ARAF, with proper notice either verbal
or written, reserves the right to cancel and nullify this live
delivery guarantee in special conditions, such as certain international
shipments, etc. In case of undue or other carrier failure, a claim
must be filed directly with the responsible carrier or courier.
Any DOA losses must be confirmed by the carrier or courier and
ARAF must be notified of DOAs on the date of arrival. Warranty
is void if shipment is not claimed within two hours of arrival.
ARAF reserves the right to either replace or credit DOAs solely
at its discretion. Any credit due will be given on future orders.
No fish will be replaced if death is due to negligence on the
part of customers or carriers. Orders are sent on a prepaid basis.
Prices are subject to change without notice. Packing charge is
$5.00 per box unless specifically waived. Heat packs are $1.00
each if needed. Note: Live delivery is not guaranteed on any alternate
methods of delivery unless warranty is specified at the time of
order.
In situations
where--through no fault of ARAF or the carrier--an order or any
portion of an order is cancelled or otherwise refused by the customer
AFTER the order has been processed, bagged, boxed and delivered
to a carrier, the following charges shall be assessed to the customer:
1) any freight/carrier charges which might have been incurred,
2) all applicable box/packing charges, 3) all applicable heat
pack charges, and 4) a restocking charge on all returned items
equal to 25 per cent of the amount actually invoiced for the items.
In any and all
cases not specifically waived in advance, customer shall be responsible
for the entire cost of shipping his order, whether such shipment
is made via air freight or via any of the various forms of door-to-door
service.
Once paid for,
no item--including but not limited to live fish--may be deleted
from an order or substituted for by the buyer. However, items
may be added to an order if available. (Note: Reason for
this is that items are reserved for a customer at time of payment
and are not afterwards offered for sale.)
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